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How to Survive (& Thrive) in a Call Centre

ISBN: 9783000352218
Publisher: Alison Mathiebe
Publication Date: 2011-08-29
Number of pages: 238
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  • Regular price $31.98

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Description


How to Survive (& Thrive) in a Call Centre teaches call centre agents to:
Contribute to the call centres's successProvide outstanding customer serviceIncrease sales resultsImprove their overall performance and excel in all areas of the roleEnjoy sustained energy and motivationReduce their stress levelsManage and advance their careers

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