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Designing the Best Call Center for Your Business, 2nd Edition

ISBN: 9781578203130
Publisher: CRC Press
Publication Date: 2005-01-02
Number of pages: 300
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Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

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