Free shipping on all orders in the USA!

Delighting Your Customers: Keep your customers coming back, time and time again

ISBN: 9781857035964
Publisher: How To Books
Publication Date: 2001-02-01
Number of pages: 160
  • Sale
  • Regular price $25.98

Any used item that originally included an accessory such as an access code, one time use worksheet, cd or dvd, or other one time use accessories may not be guaranteed to be included or valid. By purchasing this item you acknowledge the above statement.


It takes ten times as much investment to obtain business from a new customer as it does to generate more revenue from existing customers. This practical guide advises companies and organizations on how to implement a customer service strategy that should keep customers coming back. It presents case studies, research findings, quizzes and checklists to help companies re-evaluate their own customer care and retention policies.

Customer Reviews