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Dealer Problem-Solving Handbook: For the Master's Program in Dealer Management (Dealer Development Portfolio)

ISBN: 9781539125426
Publisher: CreateSpace Independent Publishing Platform
Publication Date: 2017-01-05
Number of pages: 88
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  • Regular price $98.74

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Walter J.McDonald's Volume 3, the Dealer Problem-Solving Handbook isthe resource guide to his first two volumes in his Master's Program in DealerManagement. This text is thecomprehensive problem-solving, trouble-shooting tool for dealer management.
Dealer Operationsand Sales Problems are listed by Revenue Center. Possible causes are discussedand potential solutions are referenced in detail by page in Volumes 1 and 2.  This third volume, the Dealer Problem-Solving Handbookis the highly-useful reference guide to the over 950 pages of his first twobooks.

BOOKS in The Master's Program in Dealer Management by WALTER J.McDONALD:

Volume 1, in McDonald's Master's Program in Dealer Management  is Achieving Excellence Dealer Distributor Performance.. Achieving Excellence focuses on high-performance dealer quantitative Benchmarks.  It offers in-depth management coaching in each Revenue Center -- new and used machinery sales, rentals, service, parts and customer training and retention. The text offers practical programs to strengthen and increase profitability, cash flow and customer retention. 

Volume 2 contains management performance assessment procedures, tools to structure remedial actions and over 600 Best Practices across all Revenue Centers. "Strategies, Tactics" features a comprehensive high-impact accelerated start up program for new sales reps, a success-proven aftermarket parts sales and marketing guide, winning service labor technician productivity improvement techniques plus many other useful dealer management procedures.  

Volume 3, "Dealer Problem-Solving Handbook" is the roadmap or guide to finding problem-solving management tools in "Achieving Excellence" and "Strategies, Tactics" texts. Problems are listed by Revenue Center.  Causes are discussed and potential solutions are referenced in detail by page in Volumes 1 and 2.
Volume 4, "Workbook and Study Guide for the Master's Program in Dealer Management" will be available in April, 2017. The "Workbook" examines the drivers of profitability, market share and customer retention and helps dealer management identify those four or five significant actions that, if executive will fundamentally change the business.
Commentsby Industry Executives:
Over theyears Walt has amassed a plethora of valuable information and insight on whatmakes a successful equipment distribution business. Those of us who haveparticipated in any of his workshops appreciate the passion he has to helpimprove performance. These are not passive events where we are lectured to all day.Benchmarking, challenging reflection, brainstorming solution options throughbest practices, discussions with peers - all focused on identifying andvalidating decisions we need to make. We are all lucky he made the effort toorganize his knowledge in a format that will have on-going value for ourindustry for generations to come.
Walt'sthird volume, the Dealer Problem-Solving Handbook in his Master's Program in DealerManagement compilation, has more tools for success available than wecould of imagined a decade ago. Get started now so your journey to success iswell underway. And, now this third volume is available to provide stimulationand support to sustain your momentum.
John M. Vandy is Former TrainingManager, J.I. Case Corp.

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