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Crisp: Telephone Courtesy & Customer Service, Third Edition: Achieving Interpersonal Impact in Business (Fifty-Minute Series)

ISBN: 9781560525776
Publisher: Crisp Learning
Edition:
Publication Date: 2000-02-23
Number of pages: 112
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  • Regular price $19.87

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Description


Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.

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