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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)

ISBN: 9780965909303
Publisher: Call Center Press
Publication Date: 1999
Number of pages: 280
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  • Regular price $19.51

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Description


This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.

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